Why Simplicity Matters in Enablement
By Tamara Schenk, Sep 8, 2020
Yes, simplicity is a principle that matters a lot in enablement. And no, it’s not the same as the term simplification. There is a difference between simplicity and simplification. Let me show you what I mean.
If only it were this simple: Hire to a sales stereotype, give them a pitch and turn them loose. Sales experience – not necessary. It would help if you had critical thinkers, preferably without a sales background. How did the sales profession miss something so… simple? Or maybe it just looks that simple on the chalkboard.
Simplification has its roots in math, following strict rules. The purpose of simplification is to make something easier to understand. Who wouldn’t want that? Simplification done the right way is a useful process to reduce an existing matter to its essentials, stripping away everything superfluous and redundant, which requires some heavy-duty critical thinking.
Unfortunately, nowadays, simplification is often performed by people without sales experience, ignoring the above. Taking the fast track, in this case, leads to “Experience doesn’t matter anymore.” An excellent example of what can happen with a serious topic – oversimplified. Pointing people in the wrong direction, creating more confusion than value. As a sales leader, you cannot afford to follow a misleading approach based on overhasty and inaccurate conclusions.
Simplicity is different. It’s a holistic approach.
“Simplicity is the ultimate sophistication.”
–Leonardo da Vinci
Simplicity is based on clarity, which comes from a complete understanding of the issue to be simplified. Applying simplicity correctly means defining the different elements of sales experience in the first place, such as knowledge in different areas, conversational, questioning and social skills, collaborative and competitive behaviours, attitude, business acumen, vertical expertise and others. Simplicity would require looking deeply at your sales system and at the buying systems your organization must deal with. Then, simplicity would require analysing all dimensions from both perspectives, then synthesize both views before making conclusions.
Then – and this is the visible difference – simplicity creates a framework in the beginning how to look at the topic from different perspectives to make it easier to understand and to navigate a complex issue. Simplicity would come up with a different framework for transactional sales and complex sales. Simplicity doesn’t allow that critical dimensions are not considered at all. That’s precisely the trap with simplification, that right in the beginning, relevant dimensions are taken out of the equation – ironically to “simplify”.
As customers make their decisions differently, every time, because their situation is different – so do sales leaders. There are no silver bullets. Every sales organization’s challenges are specific. Every sales organization’s customers are different. The way how your particular customers want to engage with your sales organization is different as well.
Simplification is taking the fast track – which includes the danger to be wrong, not to add the value you possibly could.
Simplicity requires more thinking in the beginning to create a framework which helps people to navigate a complex issue easily – but only to create the most significant value at the end.
Simplicity is pure and precise.
Simplicity strives for perfection.
Simplicity requires critical thinking.
Simplicity accepts no excuses.
Image source: autumn-studio-PaM7SD5wM6g-unsplash-scaled